Customer Experience

2 articles

A restaurant table set with both a printed menu and a smartphone showing a clean digital menu, side by side

Customer Experience Customer Experience 6/4/2026

Are Restaurants Ditching QR Menus? What the 2026 Data Really Says

Are restaurants really ditching QR menus? Some are — and the backlash is genuine. But dig into the 2026 data and a clearer picture emerges: guests aren't rejecting QR codes, they're rejecting clunky PDFs. Done right, QR menus get scanned 73% of the time and quietly outperform paper. Here's the balanced, data-backed take.

Cameron Lane

Author

7 min

Customer having a positive experience scanning a well-implemented QR code menu

Customer Experience Customer Experience 1/31/2026

Do Customers Hate QR Code Menus? What Restaurant Owners Get Wrong

Worried customers hate QR menus? The real issue isn't the QR code itself — it's bad user experience. Discover the 5 critical mistakes restaurant owners make and how to avoid them.

Cameron Lane

Author

7 min